Returns and Refund Policy

At Immense18, we are committed to delivering premium-quality home décor products that meet your expectations. Every order is carefully inspected before dispatch. However, if you receive a damaged, defective, or incorrect item, we're here to help.

Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

We accept returns and refunds only within 7 days from the date of delivery, and only if:

  • You receive a damaged product
  • You receive a defective product
  • You receive the wrong item compared to what you ordered

We do not accept returns or refunds for reasons such as:

  • Change of mind
  • Ordered by mistake
  • Didn't like the product
  • No longer needed
  • Color or design preference
  • Any reason other than damage, defect, or incorrect product received

2. Reporting a Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To process your request, please provide:

  • Your Order Number
  • Full Name
  • Clear photographs of the product
  • Photographs of the outer packaging
  • A brief description of the issue
  • Our team will review the request and verify the claim before approving the return or replacement.

3. Return Conditions

To be eligible for a return:

  • The product must be unused.
  • The product must be returned in its original packaging.
  • All accessories, manuals, inserts, and tags must be included.
  • The return request must be submitted within 7 days of delivery.
  • The product must be approved by our support team before being returned.

Returns sent without prior approval may not be accepted.

4. Replacement Policy

For verified damaged, defective, or incorrect products, customers may choose either:

  • A replacement, subject to product availability, or
  • A full refund to the original payment method.

If the replacement product is unavailable, a full refund will be issued.

5. Refund Process

Once the returned product is received and inspected, we will notify you of the outcome.

If your claim is approved:

  • A full refund will be initiated to the original payment method used during checkout.
  • Refunds are processed immediately after approval; however, the time taken for the amount to reflect depends on your bank or payment provider.

Please note that any refund will only be processed after verification of the returned product.

6. Non-Returnable Items

Returns and refunds will not be accepted for:

  • Products without a valid reason under this policy
  • Products that have been used, installed, or damaged after delivery
  • Damage caused by improper handling, misuse, or negligence
  • Products returned without original packaging or accessories
  • Customized or personalized products
  • Clearance, promotional, or final-sale items (unless received damaged, defective, or incorrect)

7. Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

If you receive a damaged, defective, or incorrect product after delivery, it will be handled under this Return & Refund Policy.

8. Refund Timeline

After approval:

  • UPI & Wallets: 1–3 Business Days
  • Credit/Debit Cards: 3–7 Business Days
  • Net Banking: 3–7 Business Days

The actual time may vary depending on your bank or payment service provider.

9. Contact Us

For return, replacement, refund, or cancellation requests, please contact us:

Immense18

📧 Email: support@immense18.com

🌐 Website: www.immense18.com

Our support team will be happy to assist you and ensure a smooth resolution.

Thank you for shopping with Immense18.

✨ Immensify Your Space. Curated Luxury for Modern Living.